Warranty
Official brand warranty on every product.
Every product sold by SheraniX carries the brand manufacturer's official warranty.
What's covered
- Manufacturing defects discovered after unboxing
- Hardware failures under normal use conditions
- Battery defects within the warranty period
- Firmware or software issues (where applicable)
Warranty periods
- Most products carry a 1-year manufacturer's warranty
- Accessories (cables, cases) carry a 3–6 month warranty
- Exact warranty period is listed on each product page
How to claim
1
1. Contact us on WhatsApp
Send your order number, a description of the issue, and a photo or short video showing the defect.
2
2. Assessment
Our team reviews your claim within 24 hours and advises on next steps — repair, replacement, or brand service centre.
3
3. Resolution
We coordinate with the brand's authorised service centre on your behalf wherever possible.
Not covered
- Physical damage (drops, cracks, dents)
- Liquid or moisture damage
- Damage from non-standard chargers or accessories
- Cosmetic wear and tear
- Products serviced by unauthorised centres
Warranty claim?WhatsApp us with your order number and a photo of the issue — we'll respond within hours.
Start a claim