SheraniX
Returns policy

Easy 7-day returns.

Not satisfied? Return your item within 7 days — no questions asked.

Return window
7 days from delivery

Return conditions

  • Item unused and in original condition
  • Original sealed packaging intact
  • All accessories, cables, and documentation included
  • Original invoice or order confirmation

How to return

1
1. Contact us
WhatsApp us your order number and reason for return. We verify eligibility within a few hours.
2
2. Free pickup arranged
We arrange a free courier pickup from your address — you don't need to visit any store or drop point.
3
3. Inspection & resolution
Once we receive and inspect the item, we process your replacement or store credit within 2–3 business days.

Refund method

As a COD business, we issue store credit or send a replacement product. Cash refunds are not available.

Not eligible for return

  • Items damaged due to misuse, drops, or liquid exposure
  • Missing original packaging, accessories, or documentation
  • Products returned after the 7-day window
  • Items that have been tampered with or opened incorrectly
Need help with a return?Contact us on WhatsApp with your order number and we'll guide you through the process.
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