Help
Delivery and returns
How delivery works, and what to do if something is wrong with your order.
Delivery
- Delivery is Rs 299 on every order, anywhere in Pakistan.
- After you place your order, we call you to confirm it. We then send it with our courier partner.
- Delivery usually takes 3 to 5 business days after we confirm your order. Remote areas can take a little longer.
- You pay the rider in cash when your order arrives. No card and no advance payment.
- You can follow your order on our Track Order page with your order number and phone number.
Returns and refunds
What we cover
If your order arrives with the wrong item, damaged, or faulty, we will put it right. Tell us within 7 days of delivery.
How it works
- Message us on WhatsApp within 7 days of delivery with your order number and photos of the item. A short video helps.
- We check the details and arrange a courier to collect the item, at our cost.
- Once we receive it, we send you a replacement. If we can't replace it, we refund you.
Refunds
If a replacement isn't available, we refund what you paid for that item. You choose how to receive it: JazzCash, EasyPaisa or bank transfer.
What we can't accept
- Returns because you changed your mind. Please check the product details before you order.
- Damage caused by use, drops or liquid.
- Items returned without their original box or accessories.
- Reports made more than 7 days after delivery. After that, the manufacturer's warranty applies where there is one. See Warranty below.
Cancelling an order
You can cancel free of charge before we dispatch it. Message us on WhatsApp with your order number.
Warranty
- Many of our products come with a manufacturer's warranty. Where a product has one, the brand provides it under its own terms, and the period depends on the brand and the product.
- If something stops working after the first 7 days, message us on WhatsApp with your order number and a photo or short video of the problem. We'll tell you how to claim with the brand and help where we can.
- Warranties don't usually cover damage from drops, liquid or misuse, damage from non-standard chargers, normal wear, or products opened or repaired by someone else.
Questions
WhatsApp us on +92 3334042020 or email sheranix4@gmail.com. We reply during shop hours: every day except Friday, 9 am to 9 pm.
Something wrong with your order?
Message us on WhatsApp with your order number. We reply during shop hours.